Shipping policy

Order Processing

All orders are processed after payment confirmation.
For made-to-order pieces, production timelines will be shared at the time of purchase.

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Delivery Timeline

• Ready-to-Ship Items: Dispatched within 4–6 working days
• Made-to-Order Pieces: Dispatched within the communicated timeline (typically 14–21 working days)

Delivery timelines may vary based on location.

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Shipping Within India and Overseas

• We offer shipping across India and overseas 
• Orders are typically delivered within 14–21 working days after dispatch.

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Shipping Charges

• Shipping charges, if applicable, will be calculated at checkout.
• Any ongoing free shipping offers will be clearly mentioned on the website.

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Order Tracking

Once your order is dispatched, tracking details will be shared via WhatsApp or email.

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Delays

While we strive to ensure timely delivery, delays may occur due to unforeseen circumstances or courier issues.
Eterno Mooi is not liable for delays caused by third-party logistics partners.

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Address & Delivery

Please ensure that the shipping address and contact details are accurate.
We are not responsible for failed deliveries due to incorrect information.